FAQs

BRAND WARRANTY

Q: Is there a Warranty on Khadim’s products?

ORDER TRACKING

Q: How do I check the status of my order?
Q: How do I know my order is confirmed?

ORDER CANCELLATION

Q: I ordered the wrong product by mistake. How do I cancel my order?
Q: I can’t find a “Cancel Order” option.
Q: My order has been dispatched. How do I cancel?

ORDER DELIVERY

Q: When will my order be delivered?
Q: I have received part of my order. What do I do?
Q: I was unavailable to receive my order when courier called/came. What do I do?

ORDER EXCHANGE

Q: I ordered the wrong size / I do not like the colour I ordered / The style/fit does not suit me. Can I exchange it?

RETURN & REFUND

Q: I ordered the wrong size / I do not like the colour I ordered / The style/fit does not suit me. Can I return the product?
Q: I changed my mind about the product / I don’t like it anymore. Can I get a refund?
Q: My shoe/bag is damaged. How do I claim a refund?
Q: I bought multiple items but one of the items ordered was damaged. Can I get a refund against the damaged item?
Q: How long does the refund process take?
Q: I paid COD. How do I claim a refund?
Q: I paid using Card/Internet Banking/UPI. How do I claim a refund?
Q: Why am I being asked to send pictures of damaged products before I can claim a refund?

SHIPPING

Q: Is the Shipping charged as part of the product price?
Q: Does “full refund” include the Shipping charge?

STAR MASK & SHOE SANTIZER

Q: I don’t need the Shoe Sanitizer anymore. Can I return?

GENERAL QUERIES

Q: Khadim’s offers Can I order products in bulk?
Q: Why are some of your products available on Discount Online but not in your Retail stores?