Yes. Khadim’s offers a 30-day Warranty on Footwear and Accessories. Warranty can be claimed under the following conditions within 30-Days from date of receipt of product.
FootwearNote
Once you have placed your order, Khadim’s will send:
First, you must login to our website. Then, simply go to “My Orders” page to check the status of your order.
You can cancel an order within 24-hours of placing it.
Simply go to “My Orders” page and click the “Cancel Order” option.
The “Cancel Order” option, seen against your order on the “My Orders” page, is valid for 24-hours from time of placing your order.
If you do not see a “Cancel Order” option, it means your order has been dispatched and is in transit.
Once an order has been dispatched and is in transit, there is little we can do to recall the package. However, we also do not wish for you to pay for goods you do not want to receive.
Contact us with details of your order and we will try and do the needful.
We require 7 to 10 business days, exclusive of weekends (Saturday/Sunday), National holidays, Election days or any other local holidays, to complete the process and deliver to your doorstep.
Please email consumercare@khadims.comwith the following details:
Once we receive the above details, we shall initiate delivery of the undelivered item 7 - 10 business days.
I was unavailable to receive my order when courier called/came. What do I do?
In case you are unavailable to receive the call -
In case you are physically unavailable to receive the package –
Note:
We do not have an Exchange policy in place at the moment.
You can return the product to us and claim a full refund.
Yes. You can claim a refund within 15-days from receipt of product. Requests exceeding 15 days will not be entertained in the above case.
Please note:
Yes. You can claim a refund within 15-days from receipt of product. Requests exceeding 15 days will not be entertained in the above case.
Please note:
Simply go to “My Orders” and click the “Refund Order” option.
Refund is applicable only against damages covered in our Warranty.
Yes. You can claim a refund within 15-days from receipt of product.
Requests exceeding 15 days will not be entertained in the above case.
Once we receive your return request, we will schedule a reverse pick-up of the product. The pick-up process will be completed within 10 business days. After we receive the product at our warehouse, we will process your refund within 5 - 7 business days.
Mail us the following details to receive credit to your bank account:
Your money will be returned to source depending on the mode of digital payment used at the time of ordering.
It helps us understand the nature and extent of damage, and take necessary action regarding quality.
No. The Shipping Charge is a standalone convenience fee charged to cover delivery costs and is not part of any product price.
No. We will retain the shipping charge you paid previously to adjust our reverse pick-up and delivery costs.
Mask(s), once sold, are non-returnable and non-refundable.
Shoe Sanitizer(s), once sold, are non-returnable and non-refundable.
Yes.
The bulk order limit for any single item is 3 pairs (same or different size) and cannot be exceeded.
Discounts on products available online are exclusive and part of online promotions, and does not bear any relation to products sold in Khadim’s retail stores.
If you still have queries, call us at 1800-103-0501 or write to consumercare@khadims.com
